Description
Procedure according to order:
- Sending the pre-franked consignment stamp
- Inspection of the unit after receipt
- Unit is repairable -> repair at conditions stated below
- Device is irreparable or cannot be repaired at reasonable cost -> Device will be returned to you. You only pay the postage for the return shipment, the rest of the paid money will be refunded, unless a separate agreement has been made in writing.
After a positive check on the repairability of the return, we will repair the defective device within 4 working days and then send it back.
Hin- und Rücksendekosten mit nachverfolgbaren Sendungen via DHL + Handling unseres Versandpartners beträgt von DE<->AT insgesamt circa EUR 20.
Somit können wir eine Gesamtpauschale inkl. Versandkostenbeitrag von EUR 50* anbieten.
Somit können wir eine Gesamtpauschale inkl. Versandkostenbeitrag von EUR 50* anbieten.
The repair flat rate is only possible if only individual parts need to be replaced (e.g. battery or circuit board and renewal of the lid seal).
*Pleasenote that this is a service offer, the price of which represents a contribution to our cost price for the replacement of components, labour and shipping and we generally do not make a profit on repairs. We voluntarily give a 12-month functional warranty on the repaired unit, the legal warranty is limited to 12 months.