Description
Procedure according to order:
- Sending the pre-franked consignment stamp
- Inspection of the unit after receipt
- Unit is repairable -> repair at conditions stated below
- Unit is irreparable or cannot be repaired at a reasonable cost -> Unit will be returned to you free of charge. You only pay the postage costs for the outward shipment, the rest of the money paid will be refunded.
After a positive check on the repairability of the return, we will repair the defective device within 4 working days and then send it back.
Hin- und Rücksendekosten mit nachverfolgbaren Sendungen via DHL + Handling unseres Versandpartners beträgt von DE<->AT insgesamt circa EUR 20, die wir zusätzlich in Rechnung stellen müssen. Somit können wir eine Gesamtpauschale von EUR 65* anbieten. Die Reparaturpauschale ist nur dann möglich, wenn nur einzelne Teile getauscht werden müssen (z.B. Akku oder Platine und Erneuerung der Deckeldichtung).
*Pleasenote that this is a service offer, the price of which represents a contribution to our cost price for the replacement of components, labour and shipping and we generally do not make a profit on repairs. We voluntarily give a 12-month functional warranty on the repaired unit, the legal warranty is limited to 12 months.