General Terms and Conditions and Right of Withdrawal

 Version from 12.1.2023

General Terms and Conditions with Customer Information

Table of contents

  1. Scope
  2. Conclusion of contract
  3. Right of withdrawal
  4. Prices and terms of payment
  5. Delivery and shipping conditions
  6. Retention of title
  7. Liability for defects (warranty)
  8. Special conditions for repair services
  9. Redemption of promotion vouchers
  10. Applicable law
  11. Place of jurisdiction
  12. Alternative dispute resolution
  13. Guarantee conditions for Poolwonder - pool vacuum cleaners

1) Scope

1.1These General Terms and Conditions (hereinafter referred to as "GTC") of Novetrium GmbH (hereinafter referred to as "Seller") shall apply to all contracts for the delivery of goods concluded by a consumer or entrepreneur (hereinafter referred to as "Customer") with the Seller with regard to the goods presented by the Seller in its online shop. The inclusion of the Customer's own terms and conditions is hereby objected to, unless otherwise agreed.

1.2For the purposes of these GTC, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.

2) Conclusion of contract

2.1The product descriptions contained in the Seller's online shop do not constitute binding offers on the part of the Seller, but serve for the submission of a binding offer by the Customer.

2.2The Customer may submit the offer via the online order form integrated into the Seller's online shop. In doing so, after placing the selected goods in the virtual shopping basket and going through the electronic ordering process, the customer submits a legally binding contractual offer with regard to the goods contained in the shopping basket by clicking the button that concludes the ordering process.

2.3The Seller may accept the Customer's offer within five days,

  • by sending the customer a written order confirmation (the confirmation of receipt of the order is expressly not deemed to be an order confirmation in this respect) or an order confirmation in text form (fax or e-mail), in which case the receipt of the order confirmation by the customer shall be decisive, or
  • by delivering the ordered goods to the customer, in which case the receipt of the goods by the customer is decisive, or
  • by requesting payment from the customer after the order has been placed.

If several of the aforementioned alternatives exist, the contract shall be concluded at the time when one of the aforementioned alternatives occurs first. The period for acceptance of the offer begins on the day after the customer sends the offer and ends with the expiry of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this shall be deemed to be a rejection of the offer with the consequence that the customer is no longer bound by his declaration of intent.

2.4When submitting an offer via the Seller's online order form, the text of the contract shall be stored by the Seller after the conclusion of the contract and transmitted to the Customer in text form (e.g. e-mail, fax or letter) after the Customer's order has been sent. The Seller shall not make the text of the contract accessible beyond this. If the customer has set up a user account in the Seller's online shop before sending his order, the order data will be archived on the Seller's website and can be accessed by the customer free of charge via his password-protected user account by providing the corresponding login data.

2.5Before bindingly placing the order via the Seller's online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of the browser, with the help of which the display on the screen is enlarged. The customer can correct his entries during the electronic ordering process using the usual keyboard and mouse functions until he clicks the button that concludes the ordering process.

2.6Only the German language is available for the conclusion of the contract.

2.7Order processing and contacting usually take place via e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

3) Right of withdrawal

3.1Consumers are generally entitled to a right of withdrawal.

3.2More detailed information on the right of withdrawal can be found in the Seller's instructions on withdrawal.

4) Prices and terms of payment

4.1Unless otherwise stated in the Seller's product description, the prices quoted for private customers are total prices which include the statutory value added tax. Any additional delivery and shipping costs will be indicated separately in the respective product description.

4.2In the case of deliveries to countries outside the European Union, further costs may be incurred in individual cases for which the Seller is not responsible and which are to be borne by the Customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of funds if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

4.3The payment option(s) will be communicated to the Customer in the Seller's online shop.

4.4If prepayment by bank transfer has been agreed, payment shall be due immediately after conclusion of the contract, unless the parties have agreed on a later due date.

4.5If payment is made by means of a payment method offered by PayPal, the payment shall be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, which can be viewed at or - if the customer does not have a PayPal account - subject to the Terms of Payment for Payments without a PayPal Account, which can be viewed at

4.6If the credit card payment method via Stripe is selected, the payment will be processed via Stripe Inc. ( to which the seller assigns his payment claim. Stripe Inc. collects the invoice amount from the customer's specified credit card account. In the event of assignment, payment can only be made to Stripe Inc. with debt-discharging effect. The credit card will be charged immediately after the customer's order has been sent via the seller's online shop. Even if the credit card payment method via Stripe is selected, the seller shall remain responsible for general customer enquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes. Reference is made to the information provided by Wirecard Bank AG in accordance with Article 13 DSGVO in the context of processing credit card payments at

5) Delivery and shipping conditions

5.1The delivery of goods shall be made by dispatch to the delivery address provided by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the Seller's order processing shall be decisive.

5.2If the transport company returns the dispatched goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful dispatch. This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if the customer was temporarily prevented from accepting the service offered, unless the seller had given the customer reasonable advance notice of the service. Furthermore, this does not apply with regard to the costs for the return if the customer effectively exercises his right of withdrawal. In the event of an effective exercise of the right of revocation by the customer, the provision made in this respect in the seller's revocation instructions shall apply to the return costs.

5.3Self-collection is not possible for logistical reasons.

6) Retention of title

If the seller makes advance payment, he shall retain ownership of the delivered goods until the purchase price owed has been paid in full.

7) Liability for defects (warranty)

7.1If the purchased item is defective, the provisions of the statutory liability for defects shall apply.

7.2The customer is requested to complain about delivered goods with obvious transport damage to the deliverer and to inform the seller of this. If the customer fails to do so, this shall have no effect on his statutory or contractual claims for defects.

8) Special conditions for repair services

If, according to the content of the contract, the seller owes the repair of an item of the customer, the following shall apply to this:

8.1Repair services shall be provided at the registered office of the Seller.

8.2The Seller shall provide its services, at its discretion, in its own person or through qualified personnel selected by it. In doing so, the Seller may also make use of the services of third parties (subcontractors) acting on its behalf. Unless otherwise stated in the Seller's service description, the Customer shall have no claim to the selection of a specific person to perform the desired service.

8.3The Customer shall provide the Seller with all information required for the repair of the item, insofar as the procurement thereof does not fall within the Seller's scope of obligations according to the content of the contract. In particular, the Customer shall provide the Seller with a comprehensive description of the defect and inform the Seller of all circumstances that may be the cause of the identified defect.

8.4Unless otherwise agreed, the Customer shall ship the item to be repaired to the Seller's registered office at its own expense and risk. The Seller recommends that the Customer takes out transport insurance for this purpose. Furthermore, the Seller recommends that the Customer ship the item in suitable transport packaging in order to reduce the risk of transport damage and to conceal the contents of the packaging. The seller shall inform the customer immediately of any obvious transport damage so that the customer can assert any rights it may have against the carrier.

8.5The return of the item shall be at the expense of the customer. The risk of accidental loss and accidental deterioration of the item shall pass to the customer when the item is handed over to a suitable transport person at the Seller's place of business. At the customer's request, the seller will take out transport insurance for the item.

8.6The aforementioned provisions do not limit the customer's statutory rights in respect of defects in the event of the purchase of goods from the seller.

8.7The Seller shall be liable for defects in the repair service provided in accordance with the provisions of statutory liability for defects.

9) Redemption of promotional vouchers

9.1Vouchers issued free of charge by the Seller as part of promotions with a specific period of validity and which cannot be purchased by the Customer (hereinafter "Promotion Vouchers") can only be redeemed in the Seller's online shop and only during the specified period.

9.2Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the promotion voucher.

9.3Promotion vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.

9.4Several promotional vouchers can also be redeemed for one order.

9.5The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining credit will not be refunded by the Seller.

9.6If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller may be chosen to settle the difference.

9.7The credit balance of a promotional voucher is neither paid out in cash nor does it earn interest.

9.8The promotional voucher will not be refunded if the customer returns the goods paid for in full or in part with the promotional voucher within the scope of his statutory right of withdrawal.

9.9The promotional voucher is only intended for use by the person named on it. Transfer of the promotional voucher to third parties is excluded. The Seller is entitled, but not obliged, to check the material eligibility of the respective Voucher Holder.

10) Applicable law

All legal relations between the parties shall be governed by the law of the Republic of Austria to the exclusion of the laws on the international sale of movable goods. In the case of consumers, this choice of law shall only apply insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.

11) Jurisdiction

If the customer is a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Republic of Austria, the exclusive place of jurisdiction for all disputes arising from this contract shall be the Seller's registered office. If the customer has its registered office outside the territory of the Republic of Austria, the Seller's registered office shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the customer's professional or commercial activity. In the above cases, however, the Seller shall in any case be entitled to bring an action before the court at the Customer's place of business.

12) Alternative dispute resolution

12.1The EU Commission provides a platform for online dispute resolution on the Internet at the following link:

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.

12.2The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

13) Guarantee conditions for Poolwonder - pool vacuum cleaners 

The manufacturer Novetrium GmbH grants a 24-month guarantee on Poolwonder pool vacuum cleaners for non-commercial end users (private consumers).

The period for calculating the warranty period begins with the invoice date. The territorial scope of the warranty protection is EU-wide and exclusively in the EU.

The warranty refers to the absence of defects in the advertised pool vacuum cleaner, including functionality, material or production defects. Filter bags
and the starter kit rods are expressly excluded from the warranty

Should a defect occur during the warranty period, the manufacturer will provide one of the following services under this warranty at its

free of charge repair of the goods or free of charge exchange of the goods for an equivalent item. Warranty services do not cause an extension of the warranty period, nor do they start a new warranty period. The warranty period for installed spare parts ends with the warranty period for the whole device.

 In the event of a warranty claim, please contact the warranty provider:

Industriestr. B6 -8
2345 Brunn am Gebirge


 No party traffic!

Warranty claims are excluded in the event of damage to the goods due to

normal wear

improper handling

Failure to observe safety precautions

Use of force (e.g. beatings)

Repair attempts on your own or by unauthorized third parties

Prerequisite for the claim of the warranty service is that the guarantor is enabled to check the warranty case (e.g. by sending in the goods)
and contact is made with the guarantor beforehand. Care must be taken to avoid damage to the goods in transit by secure
packaging. A copy of the invoice must be attached to the shipment of the goods in order for the guarantor to check
whether the warranty period has been observed. Without a copy of the invoice, the guarantor may refuse to provide warranty service.

This manufacturer's warranty does not restrict your statutory rights against us arising from the purchase contract concluded with us. Any existing statutory warranty rights against us remain unaffected by this
warranty promise. The manufacturer's warranty therefore does not infringe
your statutory rights, but rather extends your legal position. 

If the purchased item is defective, you can contact us in any case within the framework of the statutory warranty, regardless of whether
a warranty case or the warranty is claimed.

Cancellation policy & cancellation form

Consumers have a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

A. Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Novetrium GmbH, Industriestr. B6-8, 2345 Brunn am Gebirge, Austria, Tel.: +43 660 4580445, e-mail: by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of revocation

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

B. Withdrawal form

If you wish to cancel the contract, please complete and return this form. You can also cancel your purchase by sending us an e-mail.


Novetrium GmbH
Industriestr. B6-8
2345 Brunn am Gebirge

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________

Name of consumer(s)

Address of the consumer(s)

Signature of consumer(s) (only in case of notification on paper)


(*) Delete as applicable